Privacy policy.

• We collect what you send us: your request, your order, your messages in tickets, and your Discord identity.
• We use it to do the work you asked for, support you, get paid and keep our server safe.
• We share it only with the services that run Baseplate: Whop and PayPal for payments, our host and Discord.
• We never sell it or use it for ads.
• Want it deleted? Email [email protected].

Baseplate is run by Baseplate LLC. We decide what happens with the data described here.

Business

Baseplate LLC

Address

11 Rue du Rhin, 75019 Paris, France

Email

[email protected]

When you visit the site

Our server keeps a log of requests: your IP address, your browser, the time and the page. We use it to keep the site running and secure.

When you send a build request

The build request page puts your message together in your browser. It holds the package and server type you picked, what you need, your server name and size, your notes, your Discord handle and your credit choice. Nothing is sent until you choose how:

• Copy. It goes to your clipboard. We get nothing unless you paste it to us.
• Email. Your email app opens with it. If you send it, we get the email and your email address.
• Send with Discord. It goes to our Discord bot. See the next section.

In our Discord server

Our bot keeps:

• your Discord user ID and username
• your order details, from the order form in Discord or from the website
• your ticket messages. When a ticket closes, they're saved as a transcript, posted in a staff-only channel and sent to you by DM
• the reviews you leave, which you can post anonymously
• moderation logs, like warnings and bans in our server

We use these to carry out your order, support you, keep a record of what we agreed and keep the server safe.

When you pay

• Card. You check out on Whop, so your card details go to Whop, not to us. Whop shares a record of the payment with us, such as the amount, the date and the details you entered at checkout.
• PayPal. You pay us through PayPal, under its own privacy policy. We see the name and email on your PayPal account and the payment.
• Crypto. Crypto payments are recorded on a public blockchain, where anyone can see the amount and the wallet addresses involved. We keep the transaction ID and your wallet address.
• Other. If we agree another way to pay in your ticket, we keep the payment record it gives us.

We keep these payment records with your order.

• Your request goes to our Discord bot.
• You sign in with Discord. We ask for two permissions: identify, which shares your Discord user ID, username and avatar (not your email or your messages), and guilds.join, which lets the bot add you to our Discord server.
• The bot adds you to our server and opens a private order ticket with your request in it.
• The sign-in token is used once for that and never stored.

The bot keeps your request and your Discord user ID with your order. While you sign in, your browser keeps a copy of your message in session storage, so nothing is lost on the way. It's deleted once your ticket is open, or when you close the tab.

• Builds shows the builds we post. Your server's name, icon and invite only appear if you said yes to being featured.
• Reviews show your Discord name and avatar, unless you chose to stay anonymous.

You can take back your yes to being featured, or ask us to remove a review, any time. Email [email protected].

Only with the services that run Baseplate, and only what they need:

Card payments

Whop, which runs our checkout and takes your payment, under its own privacy policy

PayPal payments

PayPal, if you pay that way, under its own privacy policy

Hosting

RoyaleHosting, which runs the server the site and bot live on, in the Netherlands

Discord

Our server, tickets and sign-in run on Discord, under Discord's own privacy policy

Email

Porkbun, if you email us

We also share data if the law requires it. We don't sell personal information, and we don't share it for advertising.

Server logs

90 days

Requests

Deleted after a day if you don't finish signing in. Otherwise kept with your order

Orders

Kept permanently, as a record of what we built

Tickets and transcripts

90 days after the ticket closes

Payment records

8 years

Reviews

Until you ask us to remove them

Featured builds

Until you take back your yes

Moderation logs

90 days

Emails

90 days

Email [email protected] or message us on Discord and say what you want deleted. We'll confirm it's you, then delete it within a month.

We keep payment records for 8 years, as tax law requires, and anything we need to settle an open dispute. Messages you posted in Discord are also stored by Discord, and you can delete your own there.

The site sets no cookies and has no analytics, ads or trackers. Our fonts are served from our own server. Nobody else collects information about you through our site over time or across other websites.

Do Not Track: because we don't track you across sites, a Do Not Track signal from your browser doesn't change anything here. Every visitor is treated the same way.

If you're in the European Union, the European Economic Area or the UK, the GDPR gives you more.

Why we're allowed to use your data

• To do what you asked. Requests, orders, tickets and payments.
• Our legitimate interests. Server logs, security, moderation, and showing reviews and anonymous builds.
• Your consent. Featuring your server by name. You can take it back at any time.
• The law. Keeping invoices and payment records.

Your rights

You can ask to see, correct, delete or download your data, to limit how we use it, or object to it. Email [email protected]. If you think we got it wrong, you can complain to the data protection authority where you live.

Data leaving the EU

Your data is stored on our server in the Netherlands, inside the EU. Discord and Whop are based in the United States, so some of it is also handled there. Those transfers are covered by standard contractual clauses, the contract terms the European Commission approved for sending personal data outside the EU.

The California Online Privacy Protection Act (CalOPPA) asks us to tell California residents:

What we collect

Identifiers like your Discord ID, username and IP address, your email if you write to us, your request and order details, your messages in tickets, and payment records, including your PayPal name and email or crypto wallet address if you pay that way

Who we share with

The services listed under Who we share it with, and nobody else

Seeing or changing it

Email [email protected] to see or correct what we hold about you

Do Not Track

We don't track you across sites, so the signal changes nothing

Other trackers

No other company collects data about you through our site

Changes

We post the new version here with a new date

Effective

8 October 2026

Baseplate isn't for children under 13, and Discord itself requires you to be at least 13 (older in some countries). We don't knowingly collect data from children under 13. If you think we have, tell us and we'll delete it.

If we change this policy, the new version goes up on this page with a new date. Questions? Email [email protected].